Refund and Cancellation Policy

Receiving, Return & Exchange Policies – Shozetta 📦✨

Receiving Policy

At Shozetta, we always make the purchasing process easy for our customers. Since online shopping is different from in-store shopping, we decided to simplify the delivery process even more.

Before receiving your Shozetta products:

  • Make sure the item matches your order in terms of specifications, material, design, color, and price.
  • Ensure the product is from Shozetta or our strategic partner Remonda, and that the courier is from our official shipping company.
  • Check the size and try it on, as if it doesn’t fit, we will proceed with the exchange process.

Exchange Policy

Sometimes a customer may find the size doesn’t fit after receiving the product. Here, Shozetta provides post-sale support:

  • Customers can exchange the shoes if the size is not suitable, provided the shoes are in their original condition (no signs of use).
  • The exchange request duration is the same as the original order.
  • If the new size is unavailable, the order can be added to the waiting list or the customer can choose another pair.
  • Exchanges can be requested within 14 days from the invoice date, as long as the product is in its original condition.

Return Policy

Online shopping can have challenges, but at Shozetta, we’ve studied them carefully:

  • Customers have the right to open the package and check the model, color, and material. If the product does not match the specifications, the customer may refuse the order without paying any shipping fees, which will be covered by Shozetta.
  • Customers may refuse the order after checking the product; in this case, the customer will only pay the shipping cost, and the shoes will be returned via the courier.
  • If the size is not suitable, the shoes can be returned, and the customer will only pay the shipping cost, after which the correct size will be sent.
  • All returns must be completed in front of the courier to avoid double shipping charges.
  • Customers can request a return within 14 days from the invoice date, provided the product is in its original condition, with the customer responsible for shipping costs.